We want every tenant to feel safe at home

Paisley Housing Association has launched new Anti‑Social Behaviour (ASB) guidance to help keep our communities safe, respectful and supportive. We’re here to listen, act fairly, and keep your information confidential. Know what counts as ASB, how to report it, and what happens next.

Together, we can make our neighbourhoods better for everyone.

Paisley Housing Association has launched a refreshed set of Anti‑Social Behaviour (ASB) Information for Tenants, reinforcing its commitment to helping every resident feel safe, respected and comfortable in their home.

The Association says it is “committed to helping all tenants feel safe and enjoy their home,” and the new guidance sets out exactly how they respond to concerns, what tenants can expect, and how everyone can play a part in building a positive community.

Putting Tenant Safety First

Paisley Housing Association makes it clear that every ASB complaint is taken seriously. Staff will act promptly, treat everyone fairly, and — importantly — keep all complaints confidential. As the leaflet states, “we will never tell a neighbour who made the complaint.”

The new guidance aims to reassure tenants that support is available while also explaining the legal steps the Association must follow before taking action.

What Counts as Anti‑Social Behaviour?

The leaflet defines ASB as behaviour that causes alarm, distress, nuisance or annoyance, especially when it is repeated or ongoing.

Examples include persistent noise, harassment, intimidation, or behaviour that disrupts neighbours’ ability to enjoy their home.

Just as importantly, the guidance explains what is not considered ASB — such as everyday household noise, children playing, cooking smells, or minor disagreements. In these cases, the Association may offer advice or mediation rather than formal action.

To download the ASB leaflet click on the web link here