Customer Care Policies File Description | File | Size |
Complaint About A Board Member |  | 220KB |
Complaint about the Senior Officer |  | 102KB |
Equality and Diversity Policy |  | 226KB |
PHA Customer Care Policy 2022 |  | 196KB |
PHA Customer Care Standards |  | 233KB |
PHA Model Complaints Handling Procedure - Part 1 |  | 226KB |
PHA Model Complaints Handling Procedure - Part 2 |  | 310KB |
PHA Model Complaints Handling Procedure - Part 3 |  | 318KB |
PHA Model Complaints Handling Procedure - Part 4 |  | 217KB |
PHA Model Complaints Handling Procedure - Part 5 |  | 237KB |