We welcome any comments, compliments or complaints. They all help us to deliver the right service in the right ways.
We aim to provide you with a quality service however we recognise that we may make mistakes and you may wish to complain.
Our complaints process is:
• Stage 1 complaint – straightforward customer complaints that require little or no investigation. The timescale for resolving these is 5 working days.
• Stage 2 complaint – complaints which are not suitable for frontline resolution and where complaints have not been satisfactorily resolved at Stage 1. Stage 2 complaints will be acknowledged in 3 working days and responded to within 20 working days.
If you are still dissatisfied you should contact the SPSO if you are a Tenant and the Housing and Property Chamber, First-tier Tribunal for Scotland if you are an Owner.