Paisley HA considers excellent performance and high levels of customer satisfaction to be fundamental. The most recent Paisley Housing Association Annual Report to Tenants 2020/21 on our outcomes against the Scottish Social Housing Charter prove our performance is continuously improving and provides customers with excellent service and satisfaction.
To see how our performance against the Scottish Social Housing Charter compares with others you can use this comparison tool provided by the Scottish Housing Regulator.
Scottish Housing Regulator (SHR)
SHR have published ‘How we regulate: a guide for tenants and service users.' Which includes a BSL video.