Performance

Paisley HA considers excellent performance and high levels of customer satisfaction to be fundamental. The most recent Paisley Housing Association Annual Report to Tenants 2018/2019 on our outcomes against the Scottish Social Housing Charter prove our performance is continuously improving and provides customers with excellent service and satisfaction. The next Annual Report to Tenants for 2018/19 is due out to tenants in October 2019. 

To see how our performance against the Scottish Social Housing Charter compares with others you can use this comparison tool provided by the Scottish Housing Regulator.

Scottish Housing Regulator (SHR)

SHR have published ‘How we regulate: a guide for tenants and service users.' This short, summary guide lets people know more about:

• • who SHR are and what they do,

  • what you can expect from your landlord,

  • how you can find out about your landlord’s performance; and

  • how to raise a concern about your landlord

SHR are also working with British Sign Language Scotland (BSL) to make a version of the guide for BSL users. They will be launching this soon and will let you know when its available.

They have also produced two short videos about who they are and what they do and how to raise a concern about a social landlord.