Welfare Reform is the accepted term for the sweep of changes being introduced by the UK Governmentfrom 2012 to 2021 to cap welfare and housing benefit, rationalise all benefits to one Universal Credit and remove direct payments to Landlords. It is singularly the biggest cultural change in how social housing is received and paid for in the current generation. The Association employed a full time Welfare Benefits Officer and a part time Fuel Advisor to assist our tenants in facing these challenges, and are involved in partnership working with Renfrewshire Council through Welfare Reform Liaison meetings and in the administration of Discretionary Housing Benefit. Housing Officers offer support and assistance to tenants lasing with 3rd party support services, such as social work.
Through our Environmental Strategy PHA has set aside £3M over a 10 year period to tackle poor environmental standards throughout the stock. This includes poor fencing, disused bin shelters, issues with parking, neglected back courts , paths and stairs inpoor condition which are unattractive and offer little amenity to residents.
PHA run a series of free tenant participation events such as the annual festival, digital learning opportunities, panto, and Christmas party to engage with tenants of differing age groups, and circumstances.
PHA OBJECTIVES
1.PLACE – Provide quality, safe, affordable, attractive, warm, homes .
2.CUSTOMER SERVICE- Provide excellent customer service which represents best value for money and embraces current technology and communications.
3.GOVERNANCE- Ensure a robust governance structure through the strength of the governing body.
4.ASSET MANAGEMENT- Ensure the Association invests wisely making best use of assets.
5.VIABILITY& VALUE FOR MONEY - Ensure financial viability and value for money in all operations and services.
6.HUMAN RESOURCES- Recruit, develop and retain professional staff.
7.REGENERATION- Focus any wider role projects on enhancing core services,improving quality of life for our residents and improving life chances.
8.PARTNERSHIPS- Explore partnerships which assist the Association to meet our vision and strategic objectives.
9.PARTICIPATION- Give customers opportunities to participate in a variety of ways that meets their priorities.
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