At Paisley Housing Association, your views matter. To make sure we continue to deliver high-quality services that meet your needs, we’ll be carrying out our 3 yearly Tenant Satisfaction Survey during September 2025.
This is your opportunity to tell us what we’re doing well, and where we need to do better.
We’ve commissioned Research Resource, an independent research company, to carry out the survey on our behalf. They’ll be speaking directly with a selection of our tenants.
What to Expect:
- Surveys will be carried out face-to-face or over the phone throughout September.
- If you’re selected, a trained interviewer from Research Resource may visit your home or call you.
- All interviewers will carry official ID and a verification letter from Paisley Housing Association.
- Your feedback will be completely confidential. No personal information will be shared with us unless you give your permission.
- The results will help us understand what’s working, where we can improve, and what’s most important to you.
Sharing the Results and Shaping Services
After the survey is complete, we will share a summary of the results with our tenants. We’ll highlight what you told us, what actions we plan to take, and how your feedback will directly influence the way we deliver and improve our services. We are committed to listening and acting on what you have to say.
If you are contacted, we would greatly appreciate you taking the time to participate.
Your voice helps shape the future of our services.
If you have any questions about the survey, please contact us on 0141 889 7105 or email admin@paisleyha.org.uk.
Thank you for your continued support.