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FINDING IT DIFFICULT TO MANAGE DUE TO CORONA VIRUS?
TALK TO US – WE MAY BE ABLE TO HELP
Below are examples of just some of the ways we have helped some of our tenants during coronavirus
LET US HELP YOU
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Scenario
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Help given by Paisley HA |
Outcome |
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Tenant furloughed not received any wage from employer |
Our Housing Officer checked the tenant’s circumstances which showed an entitlement to Universal Credit.
Help was given to make a claim for Universal Credit and access an advance payment.
An urgent referral was made to our Emergency Assistance Scheme
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Tenant now receiving Universal Credit £260 per month
Rent now being paid direct by Universal Credit
Tenant awarded £30 voucher for Gas and Electricity £50 supermarket voucher £15 top up for their mobile phone |
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Tenant furloughed & advised by employer to claim Universal Credit.
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Our Welfare Benefits Officer checked the tenant’s circumstances which revealed the tenant was disabled and therefore actually had an entitlement to Housing Benefit.
Welfare Benefits Officer assisted the tenant with making a claim for Housing Benefit and getting her Working Tax Credits back in payment.
A claim for Universal Credit would have been wrong in this case.
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Tenant’s claim for Housing Benefit being processed
Will receive HB of £413.25 per month
Will receive Working Tax Credits of £435 per month
Tenant £90 per week better off than would have been on Universal Credit |
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Tenant received less Universal Credit than he expected.
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Welfare Benefits Officer checked and discovered error due to DWP making a mistake in calculating the tenant’s earnings.
Welfare Benefits Officer provided tenant with a statement to note on the Universal Credit journal to make a complaint to the job centre manager.
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Within 1 week, mistake rectified and tenant received the missing Universal Credit payment of £550
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Tenant worked 2 part time jobs but lost one of them due to lockdown |
Housing Officer checked circumstances which showed an entitlement to Universal Credit
Help given to apply for Universal Credit
Help given to apply for Discretionary Housing Payment as tenant under occupying tenancy |
Tenant now receiving Universal Credit £200 per month
Tenant now receiving Discretionary Housing Payment of £102 per month towards rent
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Tenant furloughed on 80% wage & hadn’t paid 1 month’s rent |
Housing Officer checked circumstances but tenant’s earnings still too high for Universal Credit
A referral was made to our Emergency Assistance Scheme
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Arrangement agreed to repay rent arrears accrued
Tenant awarded £30 voucher for Gas and Electricity £50 supermarket voucher £15 top up for their mobile phone |
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Tenant self-employed and no income due to lockdown |
Welfare Benefits Officer gave advice on how to apply government assistance scheme
Assisted with Universal Credit claim |
Tenant received £700 per month Universal Credit until they received their self-employed support scheme payment |
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Tenant contacted to advise couldn’t pay rent as washing machine broken and having to get a new one. |
Housing Officer made referral to Welfare Benefits Officer & our Emergency Assistance Fund
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Welfare Benefits Officer assisted with a Community Care Grant & tenant got a new washing machine
Tenant awarded £30 voucher for Gas and Electricity £50 supermarket voucher £15 top up for their mobile phone
Tenant was able to pay rent and no rent arrears accrued
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*funding is limited and applicants are assessed on priority, an applicant must meet a priority criteria to receive an award. Once a particular element of the funding is exhausted we will not be able to make any further awards for this element.
